Ek333 Privacy Policy — Our Commitment to Protecting Your Data
Ek333 places the highest importance on protecting users’ personal information. This page explains in detail what data we collect, how it’s used, and your rights to control your information.
What Data We Collect
During registration and use of ek333, various types of information are collected to improve services, secure transactions, and personalize user experience.
Account & Identity Information
- Name, mobile number, and email address (provided at registration).
- Date of birth—for age verification.
- National ID or passport details — required for withdrawal verification.
Payment and transaction information
- Mobile numbers and transaction records for bKash, Nagad, or Rocket.
- Deposit and withdrawal amounts with dates (in BDT).
- Full card or bank account numbers are not stored.
Device, Browser & Usage Information
- IP address, browser type, and operating system.
- Time spent on the platform, pages visited, and click activity.
- Mobile device model and connection type.
Table of contents
- Types of data collected
- Purpose of data usage
- Cookies & Tracking Policy
- Sharing with third parties
- User Rights
- Policy Updates & Contact
Purpose of data usage
Ek333 uses collected data solely for specific, legitimate purposes. Data is never misused or sold to third parties under any circumstances.
- Account Management: For registration, login, and identity verification.
- Payment processing: To securely complete deposits and withdrawals.
- Security assurance: To detect and prevent fraud and illegal activities.
- Service improvement: For analyzing platform performance and user experience.
- Contact: For important updates, transaction confirmation, and support.
- Legal Obligations: To comply with applicable laws and regulatory guidelines.
Ek333 does not use your data for marketing without your consent.
Learn about cookies and tracking
Ek333 uses cookies to improve service quality. Cookies are small data files stored in your browser.
Types of Cookies Used
- Essential Cookies: Essential for login sessions and security. Disabling these will impact platform functionality.
- Analytics cookies: Used to understand which pages are most visited. No personal identity is revealed.
- Preference Cookies: To remember language selection and interface settings.
You can control or delete cookies anytime through your browser settings. However, disabling essential cookies may affect some services.
Data Retention Period
Data is retained while your account is active and for a specified period afterward as required by legal obligations. Financial transaction records are generally kept for up to 5 years.
Sharing with third parties & data security
Sharing with third parties
Ek333 generally does not sell or rent user personal data to third parties. Data may be shared only in the limited cases below:
- Payment Providers: To complete transactions with services like bKash, Nagad, or Rocket.
- Technology Partners: Software providers essential for platform operation.
- Legal Authorities: Upon a court order or a lawful request from law enforcement authorities.
Third parties with whom data is shared are also contractually bound to follow the same data protection standards.
Data security measures
Ek333 uses industry-standard technology to protect your data:
- All data transmissions are carried out over encrypted connections.
- Passwords are stored in hashed form — raw passwords are never viewed or saved.
- Systems are secured through regular audits and updates.
- Suspicious activity is automatically detected and flagged.
Your rights over your data
Ek333 believes in giving users full control over their own data. You have the following rights:
- Right of access: You can request to know what data we hold about you.
- Right to correct data: You can request updates for incorrect or outdated information.
- Right to Deletion: You may request deletion of your data under certain conditions.
- Right to limit processing: In some cases, you can limit how your data is used.
- Right to opt out of marketing communications: You can opt out of promotional messages at any time.
To exercise these rights, email us at [email protected]. Requests are typically responded to within 30 business days.
Policy changes & ways to contact us
Policy changes
Ek333 may update this privacy policy from time to time. Important changes will be announced on the platform with the update date shown at the top of this page. Continuing to use the platform after publication means you accept the new policy.
Contact us with privacy questions
If you have questions about this policy or want to exercise your rights, please contact us below:
- Email: [email protected]
- Live chat: Log in to the platform to chat directly with our support team.
For FAQs Also for FAQs You can view.